Customer Operations Associate

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

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• Competitive pay.

• Paid vacation, holidays, and sick time

• Comprehensive benefits package, including pension, medical, dental, and vision care – available from day one.

• Extensive product andon-the-job/cross-training opportunities, supported by our outstanding internal resources.

• Encouraging and collaborative team environment.

• Dedication to safety through our Zero Harm policy.

• JCI Employee discount programs (The Loop by Perk Spot).

• This is a primarily in-office position.

The Customer Operations Associate, under direct supervision, tracks and provides support for the HVAC installation contract business. Activelyparticipatesin accounts receivable, accounts payable and financial activities, such as contract scheduling, revenue recognition, billings, collections, and subcontract processing. Provides administrative,day to day support in the operational areas of the business.

• Works with project owners to update project cost schedules asrequiredmonthly.

• Assist installation team with project cost and revenue tracking to reach revenue goals.

• Runs query reports, researches, and reconciles unaligned costs, such as labor hours, material purchases, expenses, and other operations related transactions. Performs costtransfersas necessary.

• Answers any customer/subcontractors’inquiries and resolves or escalates customer issues as appropriate.

• Prepare andsubmitmonthly billings to Customers. Completes anyadditionaldocumentationrequiredfor billing, i.e., special pay applications,lien waiver, certified payroll, etc.

• Works with accounts receivablescontactstoassistwith resolution of A/R disputes. Researches and determines appropriate actions and escalation fortimelyresolution of disputes. Incudesnecessary interaction with Customers to resolve receivable issues and confirm commitment to pay.

• Processes invoice credits and rebills, as necessary. Maintains billing and collection notes with inappropriate systems.

• Supports the subcontract process including issuing subcontract documentation and Purchase Orders, ensuring all documentation has been provided and received per contract requirements.

• Manage accounts payable invoicing and reconciliation of accounts payable exceptions and subcontractor PO invoicingissuesas necessary.

• Coordination and support to Sales Team to review andsubmitproject bookings and all required booking documentation,facilitates the release of the project booking from MBC, addresses any booking holds, and returns signed contract documentation to Customers.

• Provideadditionaloperations administration support, as required.

• High School diploma or equivalent

• One to two years of related work experience, preferably within a service / sale, or technical work environment.

• Experience with AP/AR required

• Must have strong interpersonal skills to effectively communicate with both internal and external clients.

• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

• Ability to prioritize work activities based upon financial impactto desired business goals.

• Must have proficient computer skills within the following applications:
  Microsoft Word, Excel, Outlook, and Internet business application usage.

• Mustdemonstratethe ability to perform work independently anddemonstratesolid organizational and attention to detail skills.

• Associate degree…