Sales & Refund Analyst

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Reporting to the Sr Manager, Sales and Refund Accounting, the Sales and Refund Analyst supports corporate initiatives and process improvements that strengthen Sales, Refund, Revenue Protection, and payment processing controls, efficiency, and operational reliability.

The role applies business knowledge, analytics, implementation planning, and change management to assess processes, develop testing plans, validate outcomes, establish procedures, and provide insights that support effective adoption and sustained business performance.

• Lead cross-functional process improvement and issue-resolution initiatives to strengthen Sale, Refund, Revenue Protection and payment processing efficiency, control effectiveness, and operational reliability through root cause analysis, sustainable mitigation strategies, system and automation enhancements, process redesign, and capability-building.
• Assess current-state business processes, controls, and data to, identify risks, opportunities, and gaps, establish procedures, and provide actionable recommendations that align with Sales/Refund accounting and Revenue Protection priorities.
• Provide meaningful metrics through analytics and insight to management to support quality control, productivity and effectiveness and identify training opportunities associated to passenger sales and refund transactions as well as payments.
• Influence and promote a culture of continuous improvement, innovation, and process redesign within Passenger Revenue Accounting by encouraging collaboration, knowledge-sharing, and adoption of improved business practices.
• Provide accounting support for monthly close activities, including review of accounting journals, GL account activity, and GL reconciliations to support accuracy, control compliance, and timely issue resolution.
• Liaise with the PRA System Delivery group in the system change process; investigating & resolving production issues, identifying opportunities and solutions.
• Develop and maintain user documentation; communicate changes to functional groups and management; and enable consistent adoption through targeted training and knowledge transfer.
• Maintain process control, 52-109, and audit documentation to support compliance, control evidence, and internal/external audit requirements.
• Collaborate with key internal and external stakeholders and business partners to define requirements, evaluate options, and deliver optimal solutions for corporate and industry initiatives while maintaining accounting controls and processing efficiencies.
• Develop testing plans, perform pre- and post-implementation reviews, validate change outcomes, and establish new procedures to support effective adoption, operational control, and sustained process performance.
• Establish and maintain escalation, issue-resolution, and risk-management practices for initiatives and day-to-day deliverables to support timely decision-making, accountability, and effective operational outcomes.

• Bachelor degree in Accounting or relevant disciplines.
• Advanced accounting skills - CPA or equivalent an asset
• Knowledge of Passenger Revenue Accounting business functions and systems infrastructure - Navitaire (Sales, Refunds, AFR);
  Altea (ARDw & APM), Direct Sales Systems (DSS); IATA BSP an asset
• Working knowledge of Snowflake, Siebel and writing SQL queries an asset.
• Advanced knowledge of PC software applications (MSOffice, Word, Excel, Power Query, Power Bi, One Note, PowerPoint, Visio)
• Excellent analytic and problem-solving…