Implementation & Maintenance Administrator

Benefits Implementation & Maintenance Administrator

Join to apply for the Benefits Implementation & Maintenance Administrator role at Johnston Group Inc.

Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value diversity and are looking for talent who will contribute to our diverse and inclusive workplace.

This position is best suited for someone who is self‑motivated, comfortable taking initiative, and can determine what needs to be done without constant direction.

Hybrid working model based out of our Winnipeg, MB office, with three days in‑office per week.

• Implement new client benefit plans from start to finish by working closely with clients, Business Development Directors, Underwriting, and Advisors.
• Maintain existing client plans, including amendments, carrier changes, and annual rate renewals.
• Prepare sold case documents, code systems, update plan data, and verify accuracy using checklists and written processes.
• Communicate directly with clients through calls, virtual meetings, and email. Provide clear updates and professional correspondence.
• Manage a high workload by prioritizing what is most important each day while meeting service standards and deadlines.
• Work with multiple systems and applications across several monitors, keeping information organized and accurate.
• Use procedures and resources, adapt them to unique client situations.
• Collaborate with other departments such as Claims, Accounting, IT, and Business Development to align on client goals and resolve issues.
• Conduct self‑review and quality checks on all completed work to confirm accuracy and compliance.
• Maintain accurate and well‑documented records for easy reference and future use.
• Support colleagues when workloads shift to maintain consistency and workflow continuity.

• 3 to 5 years of experience in group benefits administration or a related administrative role is an asset.
• Strong organizational and time management skills, with the ability to handle high volumes of work and competing priorities.
• High attention to detail and accuracy in every task.
• Demonstrates strong written and verbal communication skills, including professional email and presentation capabilities. Fluency in French (written & verbal) is considered an asset.
• Ability to review and utilize available resources, while applying sound judgment and problem‑solving skills.
• Proactive and self‑motivated, with a strong sense of accountability.
• Enjoys learning and problem solving, with the ability to apply knowledge from one situation to another.
• Proficient with Microsoft Office and comfortable using multiple systems and screens at once.
• Strong analytical skills.
• Able to always maintain confidentiality and professionalism.

The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by e‑mail at huma or by phone at 204‑772‑9565.

• Seniority level:
  Associate
• Employment type:
  
  Full‑time
• Job function:
  Administrative
• Industry: Insurance