Bilingual; English and French Plan Administrator

Bilingual (English and French) Plan Administrator

Join to apply for the Bilingual (English and French) Plan Administrator role at Johnston Group Inc.

Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including the Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value diversity and seek talent who will contribute to our inclusive workplace, respecting individual differences.

JG believes in giving back and contributes significantly to local health, arts, sports, and community organizations.

This role is responsible for administration of Chambers of Commerce Group Insurance Plan processes for both our French and English clients across the country. Your duties will include receiving, reviewing and processing firm applications, updates, changes, and terminations, as well as employee applications, salary changes, and change requests.

As the successful candidate, you will contact plan administrators and/or advisor offices to collect outstanding information, answer the advisor phone line, promptly respond to inquiries in a professional manner, and send timely communications. You will be responsible for running arrears reports, communicating with clients about outstanding balances, suspending and terminating policies, receiving Life and AD&D conversion requests, sending them to the applicable insurer, receiving quotes and forwarding them onto the clients.

* Hybrid working model based out of our Winnipeg, MB office, with three days in‑office per week.

• Outstanding verbal and written communication skills, ability to effectively convey information and build relationships, with fluency in both English and French
• Strong organizational, time management, and project management skills, with a demonstrated ability to multitask
• Experience working with group insurance
• Exceptional customer service skills and strong active listening skills
• High level of attention to detail, accuracy, and confidentiality
• Ability to effectively manage competing priorities
• Strong team player with ability to work independently

The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.