Proposal Coordinator

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

We’re changing the way people think about customer care, and we need your help! We’re looking for a Marketing Coordinator to join our team.

The Proposal Coordinator will work with the Growth Team and is responsible for the timely execution of compelling sales material. This role works internally with many departments and requires relationship management to build a network of internal experts to support proposal development. This role also manages the knowledge base for the wider proposal team. At its core, you will be able to build responses to Requests for Proposal (RFPs), and keep an up-to-date database to support future proposal development.

• Assess and understand client needs by reviewing all available documentation
• Lead internal discovery sessions to establish goals and timelines for each project
• Build custom applications of sales material including Overviews, Proposals, and Presentations
• Build a network of internal experts to support research and response development
• Collaborate with Marketing and Design teams for branded and creative materials
• Manage a knowledge database of information, ensuring timely updates
• Develop and keep track of a unified storage of presentations, sales materials, etc. through Google drive products

• A post‑secondary diploma or degree
• 1-2 years of experience in writing, marketing and/or project management
• Internet savvy skills with strong working knowledge of and experience with standard office equipment and software such as Microsoft Office +/or GSuite (Google For Work)
• Excellent written/research, proofreading, grammar and critical analysis skills
• The ability to work both independently and within a team environment
• The ability to operate in a fast‑paced work environment and switch gears quickly between projects and deadlines
• Excellent attention to detail with the ability to organize, coordinate and track projects
• Above‑average time management skills with the ability to follow‑up on multiple tasks/details with accuracy and timeliness
• Layout, creativity and “lite” design skills (considered an asset) - please consider your resume as a sample of your work
• Strong problem solving and decision making skills

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

• Industry-leading medical, vision, and dental benefit plans + paid time off benefits