Guest Experience Coordinator and Reception
Job Description & How to Apply Below
Reporting to the onsite Compass lead and in collaboration with the onsite Location Lead, the Guest Services Coordinator and Reception Agent will be responsible for creating a warm, welcoming, and engaging work environment for the employees, executives, and visiting clients of a leading consulting and technology company located in downtown Winnipeg, Manitoba.
If you were to come on board as our Reception Agent & Guest Services Coordinator, we’d ask you to do the following for us:- Provide engaging and anticipative service to all office visitors, with a primary focus on the welcome experience
- Coordinate space reservations and guest registrations from the main reception desk
- Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in office experience.
- Register and check in clients and visitors as required using internal systems.
- Coordinate with external vendors and catering suppliers as required, ensuring the highest level of satisfaction for in office meetings and events.
- Assist with planning and communicating office meetings and community events as required.
- Support activities for security, fire, health, and safety guidelines as required.
- Conduct opening and closing duties.
- Assist with mail and courier duties as required
- Share information about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
- Other duties as assigned
- Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels.
- Excellent written and verbal communication skills
- Strong relationship building skills.
- Strong analytical and adaptability skills
- Strong technical skills and ability to learn and operate internal and external systems.
- Ability to manage competing priorities and meet frequent deadlines.
- Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.) preferred
- Smart serve certified or willingness to become smart serve certified
- Resourceful learner with an improvement mindset and strong problem-solving abilities
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