Intake Coordinator Group Disability

Intake Coordinator Group Disability - 12-month Contract

Description:

Temporary Full Time

As an Intake Coordinator, you will help plan members and plan sponsors when a disability claim is first submitted. You will collect and confirm information, explain next steps, check whether the claim is eligible, and manage straightforward claims by following established guidelines.

What you will do

Contact plan members and plan sponsors promptly when claim information is missing or unclear

Explain what information is required, answer questions about the claim process and help with form completion when needed

Follow up by phone, email or letter and keep plan members and sponsors informed about outstanding information and claim status

Review claim documents, system information and contract provisions to confirm admissibility and eligibility for coverage

Set up claims accurately in line with the contract and any group-specific requirements

Organize daily work to meet service standards and deadlines while adapting to changing claim and call volumes

What you will bring

Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking need

Minimum of one year within a customer service environment

Ability to understand complex instructions and basic contract language

Basic knowledge of medical terminology

Strong typing and data entry skills; proficiency with Microsoft Office programs

Strong organization, prioritization and attention to detail

Working experience within disability insurance is an asset

Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life

This position will be located in the Winnipeg head office and follows a hybrid work model, with an in-office presence required two days per week.

The base salary for this position is between  $39,100 - $52,800  annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life
We'reunited by a shared purpose: to improve the financial,physical and mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We'relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communities and each other.

Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We're committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development :
Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annuallytowardseducation reimbursement.

Health & Wellness:
Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.

Time Off:
In addition to regular vacation and personal…