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Job Description & How to Apply Below
A great place to work.
Careers At Walter's Auto Sales
Current job opportunities are posted here as they become available.
About Us
Walter's Auto Group has proudly served Southern California for over 50 years, delivering an exceptional customer experience through our passion for premium brands, commitment to excellence, and dedication to our community. At Audi Ontario, we embody The Walter's Difference— a culture built on integrity, teamwork, and continuous improvement.
Why Work With Us?
At Walter's Auto Group, we believe our employees are the foundation of our success. We offer a collaborative, fast-paced environment with strong leadership support, ongoing training, and clear opportunities for growth within the organization.
What We Offer
Salary Range: $80,000- $150,000 annually (DOE; base + commission/bonus structure)
Paid training and Audi brand development
Medical, Dental, and Vision Insurance
401(k) Plan
Paid Time Off and Paid Holidays
Career advancement opportunities within Walter's Auto Group
Position Overview
The Audi Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for delivering an exceptional service experience by accurately diagnosing customer concerns, recommending maintenance and repair services, and ensuring clear communication throughout the repair process.
Greet customers promptly and professionally upon arrival
Listen to customer concerns and document them accurately on repair orders
Provide clear explanations of recommended services, repairs, timelines, and costs
Upsell maintenance and repair services based on Audi standards and vehicle needs
Communicate effectively with technicians regarding diagnostics and repair progress
Keep customers informed of vehicle status and obtain approvals as needed
Review completed work with customers and explain invoices at vehicle delivery
Ensure all repair orders are complete, accurate, and compliant with dealership and manufacturer standards
Maintain high CSI/CEI scores and uphold Audi brand expectations
Follow all dealership policies, procedures, and compliance requirements
Qualifications
Previous Service Advisor experience preferred (luxury brand experience a plus)
Strong customer service and communication skills
Ability to work in a fast-paced, team-oriented environment
Excellent organizational and time-management skills
Basic mechanical knowledge and understanding of automotive service processes
Proficiency with dealership management systems (CDK experience preferred)
Valid California driver's license with an acceptable driving record
Physical & Schedule Requirements
Ability to stand, walk, and sit for extended periods
Occasional lifting up to 25 lbs
Must be available to work scheduled shifts, including Saturdays
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