Job Description & How to Apply Below
Service Consultant
Reporting Relationship:
This position reports directly to the Assistant Service Manager.
Job Summary
The Service Consultant plays an integral role in Birchwood Automotive Group achieving the highest level of customer satisfaction after the purchase of a vehicle. The Service Consultant is responsible for efficient scheduling of services and repairs while maintaining open and current communication with the customer. Using industry-leading technology and software, they will communicate with varying levels of technical understanding regarding customer repairs and estimated times of repair.
The successful candidate will be energetic, conscientious, and focused on providing a customer-centric experience.
Qualifications
Automotive service or sales experience is an asset
Relationship expert with a demonstrated commitment to customer satisfaction
Thrive in a collaborative environment where team support is encouraged
High attention to detail with proven time management and organizational skills
Ensure the proper completion of all work orders, invoicing and relevant internal paperwork
A commitment to continuous learning and professional development
Comfortable using computers and Microsoft applications for most day to day functions
Valid driver’s license and transportation to work are required
What Birchwood Can Offer You
Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options
RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
Career development opportunities & internal promotions
Learning & development opportunities
Wellness program
Corporate discounts & group savings plan
Volunteer program – Dollars for Doing
Company events – Birchwood Bucks, Circle of Excellence, holiday parties
Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to:
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