Job Description & How to Apply Below
Reporting Relationship: This position reports directly to the Assistant Service Manager.
Job Summary:
Birchwood has an exciting opportunity for a Service Concierge at Jaguar Land Rover (JLR). The Service Concierge will work out of the new state-of-the‑art facility located adjacent to the Tuxedo business park and close to Kenaston Common retail space.
The Service Concierge welcomes customers, listen to their description of the problems or service needed and prepare and drive the vehicle to the service area. They also facilitate the flow of vehicles to the proper appointment time. They are the first level support to the customer and service advisors and assist the advisors as required.
Qualifications High attention to detail with proven time management and organizational skills
Relationship expert with a demonstrated commitment to customer satisfaction
Thrive in a collaborative environment where team support is encouraged
Previous automotive service or sales experience is an asset
Valid Class 5F driver's license, clean drivers abstract and own transportation to and from work
What Birchwood Can Offer You:
Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options
RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
Career development opportunities & internal promotions
Wellness program
Volunteer program – Dollars for Doing
Company events – Birchwood Bucks, Circle of Excellence, holiday parties
Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state‑of‑the‑art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods.
At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.
Birchwood is committed to creating a diverse workplace and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to:
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