Manager, Customer Experience

## Manager, Customer Experience Apply:
Sysco Winnipeg:
Full time:
Posted Today:
End Date:
October 13, 2026 (12 days left to apply):
R269729
** JOB DESCRIPTION
**** Purpose
* * The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

** Responsibilities
* ** Develop & Refine CX Frameworks & Methodologies:
Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
* Drive CX Innovation & Thought Leadership:
Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
* Influence Executive Decision-Making:
Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
* Mentor & Develop Analytical Talent:
Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
* Cross-Functional Collaboration & Leadership:
Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).
** Skills
* ** Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
* Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
* Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
* Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
* Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
* Strong leadership, mentorship, and team development skills.
** Certifications
* ** Certified Customer Service Manager (CCSM)
** Education
* * Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree
** Experience
* * 7+ years of experience
** Physical Demands
** Reasonable accommodations will be taken where necessary
** Travel Requirements
** 0-25%
** Purpose
* * The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

** Responsibilities
* ** Develop & Refine CX Frameworks & Methodologies:
Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
* Drive CX Innovation & Thought Leadership:
Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
* Influence Executive Decision-Making:
Present complex analyses, strategic recommendations, and CX program performance updates to…