Lead, Business Operations - Payward Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead, Business Operations – Payward Services based in Canada.
We are looking for a highly resourceful and strategic Business Operations Lead to help scale a global financial infrastructure platform serving fintechs, banks, brokerages, and payment providers. In this role, you will act as a key operational partner to leadership, driving business planning, partner launches, performance reporting, and cross‑functional initiatives. You will build scalable processes that simplify complex operations, improve execution, and accelerate partner onboarding and product launches.

Working closely with Sales, Finance, Product, Engineering, Legal, and Compliance, you will turn business priorities into actionable plans and measurable outcomes. You will also leverage AI tools, automation, and integrations to eliminate manual work and improve operational efficiency. This is a high‑ownership opportunity for a proactive builder who enjoys solving ambiguous problems and creating the operational foundations needed for sustainable growth.
Accountabilities     Act as a strategic operational partner to business leadership, overseeing planning cycles, goal‑setting, business reviews, leadership updates, and performance tracking.
Establish and maintain effective business operating rhythms, ensuring priorities, objectives, milestones, and key performance indicators are clearly defined and consistently monitored.
Develop reporting frameworks and dashboards that provide leadership with actionable insights into business performance, operational efficiency, and growth opportunities.
Lead and improve partner onboarding and launch processes, collaborating with Solutions, Product, and Compliance teams to establish repeatable workflows and accelerate time to go‑live.
Build scalable launch readiness frameworks, including partner launch plans, operational checklists, process documentation, stakeholder responsibilities, and milestone tracking.
Identify opportunities to automate manual workflows using AI tools, scripts, integrations, and no‑code solutions, improving productivity and reducing operational complexity.
Design and implement automation solutions across partner launches, reporting, internal coordination, and other recurring business activities.
Support the integration of new products, acquired businesses, and additional capabilities into existing operational frameworks and business processes.
Lead strategic and cross‑functional projects that span multiple departments, ensuring alignment, accountability, and timely execution.
Work closely with Sales, Finance, Product, Engineering, Legal, and Compliance to resolve operational challenges and improve collaboration across teams.
Identify process gaps and inefficiencies, develop practical solutions, and take ownership of implementation and continuous improvement.
Translate business requirements into clear project plans, process documentation, and technical requirements that engineering teams can implement.
Proactively identify operational risks, dependencies, and bottlenecks, recommending solutions that support business scalability and long‑term performance.
Take ownership of projects from initial problem identification through implementation, adoption, and ongoing maintenance.
Requirements     At least 4 years of professional experience in Business Operations, Revenue Operations, Strategy, or a related operational discipline.
Previous in‑house experience within payments, fintech, financial services, or cryptocurrency businesses is required. Consulting experience is valued as an additional qualification but should complement, rather than replace, direct…