Senior Product Manager, Accounts, Billing Compliance

Position: Senior Product Manager, Accounts, Billing, & Compliance
Small businesses represent 99.9% of all companies, yet they're still forced to choose between clunky, outdated enterprise phone systems or their personal phones. This multi-billion dollar market has been overlooked for decades, left to cobble together solutions that slow them down instead of helping them grow.
Quo is changing that. We bring calls, texts, and customer information together into one easy-to-use, AI-powered platform. We're not just building a phone system. We're setting a new standard for how businesses connect with their customers.
Driven by our values, we move fast, build with determination, and obsess over delivering value to the businesses that have been underserved for far too long.
Today, Quo is trusted by more than 120,000 companies and rated #1 in customer satisfaction on G2. We're backed by Y Combinator, Tiger Global, Craft Ventures, Slow Ventures, and other top-tier investors. It's safe to say we're onto something big.
About

The Role  We’re looking for a Senior Product Manager to own the surfaces that makes Quo trustworthy at scale — the systems that bill customers correctly, define who they are and what they can access, and keep their calls and messages complaint and deliverable. You will span three foundational domains: billing systems, accounts and identity, and telecom compliance. It’s a hands‑on, high stakes and high impact role.

The work rarely makes a splashy demo, but nearly every team at Quo depends on it, and when its wrong the consequences are financial, legal, or existential. You’ll partner directly with engineering, finance, security, legal, and compliance operations to build systems where correctness and trust matter more than anything.
Some Of The Things You’ll Do   Own our billing system: metering and usage tracking, entitlements, plan changes and proration, invoicing, payment processing, failed-payment recovery, and the data that feeds revenue reporting.
Translate pricing and packaging into system behaviour: work with the business to understand our monetization strategy, and figure out how the system actually represents and enforces it.
Own accounts and identity: the account lifecycle, authentication and SSO, user roles and permissions, and the admin controls customers expect.
Own telecom compliance: A2P 10

DLC registration, carrier and aggregator relationships, messaging throughput and trust scores, fraud and platform-integrity tooling, and voice-side requirements like TCPA and robocall mitigation, treating compliance as a means to improve deliverability, an important growth lever for the business.
Build roadmaps across all three domains, balancing across multiple dimensions
Partner closely with engineering on system design, data models, and APIs
About You   5+ years in product management, including meaningful time on platform, infrastructure, or backend-facing products where you owned the underlying systems.
A track record of turning ambiguous, technically complex, cross‑functional problems into shipped systems, and of writing crisp specs engineers trust.
Comfort operating in high‑correctness domains and defending tradeoffs where the stakes are real.
Strong collaboration instincts with non‑traditional PM stakeholders like finance, legal, security, and support, plus the judgment to navigate competing priorities among them.
The ability to ramp fast on regulated, technical domains.
Compensation  The annual base salary range for this position in Canada is $166,000 - $196,000 CAD, plus equity and benefits. This range is designed to align with market rates in areas where we are actively recruiting across the US and Canada.
The range displayed reflects the target for new hire salaries, and within this range, individual pay is determined by your skills and…