Product Manager, Accounts & Payments

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Product Manager, Accounts & Payments based in Canada.

As Staff Product Manager, you will play a key role in shaping the future of digital identity, authentication, and payment experiences across a global product ecosystem. You will lead strategic initiatives that make account access more seamless, secure, and intuitive across devices and platforms. Working at the intersection of identity, subscriptions, payments, and user growth, you will help transform account infrastructure into a driver of engagement and product value.

You will oversee the evolution of account and subscription platforms, including authentication, account recovery, payment capabilities, and subscription management. Collaborating closely with engineering, design, data science, and product teams, you will translate complex challenges into impactful solutions. This is an opportunity to influence products used by millions while contributing to a more open, accessible, and privacy‑conscious internet.

• Lead the end-to-end development and delivery of strategic account initiatives, including passwordless authentication and improvements to login, security, and account recovery experiences across platforms.
• Own and continuously evolve the product roadmap for account management and subscription platforms, ensuring priorities align with broader business objectives and user needs.
• Drive improvements to payment infrastructure, subscription management, entitlements, and usage metering to support a growing ecosystem of digital services.
• Collaborate with engineering, UX, design, data science, and cross-functional product teams to define requirements, maintain an outcome‑driven backlog, and deliver high‑quality solutions.
• Leverage user research, market insights, analytics, and experimentation to identify opportunities, validate hypotheses, and improve product performance.
• Define, monitor, and communicate key product success metrics, using data‑driven insights to measure impact and adjust strategies when necessary.
• Identify opportunities to reduce friction across the user journey, increase account adoption, and strengthen engagement across connected products and services.
• Balance technical considerations, user experience, business priorities, and long‑term platform scalability when making product decisions.

• At least 6 years of professional experience in product management, with a background in user‑facing products and backend services supporting both internal and external customers.
• Demonstrated experience working with identity management, authentication, payment systems, or subscription platforms.
• Strong technical understanding of software architecture, backend infrastructure, and complex product ecosystems.
• Proven ability to use data and analytics to identify opportunities, solve problems, establish objectives, and measure product outcomes.
• Hands‑on experience with data analysis and visualization tools such as SQL, Looker, or Excel.
• Excellent strategic thinking, prioritization, and problem‑solving skills, with the ability to translate complex technical challenges into clear product strategies.
• Strong communication and stakeholder management skills, with experience collaborating across engineering, design, data science, and business teams.
• Ability to operate independently, navigate ambiguity, adapt to changing priorities, and take ownership of initiatives with minimal supervision.
• A curious, growth‑oriented mindset and commitment to continuous learning and experimentation.
• Alignment with values centered on inclusivity, collaboration, responsible participation, relationship‑building, and…