Customer Reactivation Operations Supervisor

Drive customer reactivation and revenue recovery from Canada through outbound calling, campaign execution, and disciplined retention operations.
As Customer Retention Supervisor, you will manage specialists responsible for reconnecting with inactive customers and encouraging repeat transactions. This fintech and cryptocurrency role combines daily outreach planning, agent scheduling, campaign assignments, and operational improvement. You will analyse customer behaviour, oversee performance data, and coordinate issue resolution with cross-functional teams. Your leadership will support stronger conversion and customer engagement.

Key Responsibilities:

Organise outreach activities, schedules, and campaign assignments
Execute reactivation and abandoned transaction follow-up campaigns
Analyse customer behaviour and transaction activity
Evaluate calls, review performance, and coach agents
Maintain CRM records, dashboards, scorecards, and reports
Requirements:
Three or more years in retention, sales, or contact centres
Ability to interpret trends and create improvement plans
Experience developing calling scripts and operating procedures
Strong organisation, attention to detail, and prioritisation
Ability to balance customer calls with operational supervision
Bring reactivation strategy, customer analysis, and organised campaign management to a supervisory retention role serving fintech customers.