Senior Portfolio Operations Manager

Portfolio performance, investment analysis, and product operations define this senior individual contributor role at Lightspeed for candidates based in Canada. Eastern Time flexibility may be required.
As Senior Staff Portfolio Operations Manager, you will support Product & Technology leaders across Hospitality, Retail, and Financial Services. The role begins with six months leading Hospitality Product Operations before transitioning into permanent cross-portfolio Business Operations. You will use business insights to inform priorities and trade-offs.

Key Responsibilities:

Lead Hospitality Product Operations during the initial six-month assignment
Manage roadmaps, priorities, dependencies, risks, and delivery practices
Develop portfolio reviews, reporting, dashboards, and investment tracking
Recommend priority and investment changes using performance analysis
Strengthen planning, decision-making, and go-to-market handoffs
Requirements:
Significant SaaS product development or operations experience
Experience managing complex programs or portfolios across teams
Strong analytical and financial acumen with reporting experience
Ability to influence senior leaders without formal authority
Exceptional communication, judgment, and stakeholder management skills
Bring portfolio management, financial analysis, and product operations expertise to Lightspeed’s cross-portfolio leadership work in Canada.