Commercial Services Senior Specialist

Posting End Date:

November 19, 2026

Employee Type:

Regular-Full time Union/Non:

This is a non-union position

At Enbridge, we are committed to delivering safe, reliable energy while advancing operational excellence, innovation, and sustainable growth. We are looking for a Commercial Services Senior Specialist , who will manage a portfolio of strategic customer accounts across the Westcoast system, serving as the primary commercial contact for customer engagement, communications, contractual matters, and operational coordination. This role translates customer business priorities into actionable plans that support long-term relationships, customer retention, and mutually beneficial commercial opportunities.

The successful candidate will build trusted customer relationships, support the growth of the Westcoast system, and provide commercial leadership on cross functional teams.

• Build and maintain trusted relationships across customer organizations, including senior decision-makers and commercial and operational contacts, through purposeful engagement, proactive communications, and accountability for driving customer issues through to resolution.
• Translate customer needs into practical service solutions and clearly communicate their value; lead alignment with Business Development and internal teams to assess opportunities for customer retention, recontracting, service improvements, and system growth within the applicable commercial and regulatory framework.
• Lead commercial negotiations and customer discussions related to service offerings, contract renewals, and evolving business requirements through clear objectives, informed options, and recommendations that balance customer value, business interests, and contractual obligations.
• Analyze customer activity, company announcements, company research, utilization patterns, industry developments, market conditions, and operational trends to assess implications for business performance and customer requirements and determine appropriate commercial responses and recommendations.
• Mobilize cross-functional teams to execute account priorities and lead or influence internal working groups and business initiatives involving customer service, commercial processes, outage management, and operational performance; establish clear actions and accountability for follow-through, and elevate unresolved issues as appropriate.
• Lead customer and stakeholder engagement, including Tolls and Tariff Task Force (TTTF) relationships, forums and task forces, meeting coordination, and serving as backup chair for monthly TTTF meetings; maintain oversight of rate and regulatory filings for relevant reference pipelines and utilities and assess implications for customers and the business.

• University degree in Business, Commerce, Economics, Engineering, or a related discipline with 7+ years of progressively responsible experience in the natural gas, pipeline, energy, or related industry.
• Demonstrated ability to build trusted relationships across customer organizations, engage senior decision-makers, and translate customer business priorities into actionable account plans.
• Strong commercial and financial acumen, including the ability to understand and assess the financial impact of commercial decisions and balance customer objectives with shareholder value, supported by strategic thinking and analytical, planning, and problem-solving skills to assess operational impacts, anticipate risks, and develop practical recommendations.
• Solid understanding of pipeline operations, transportation contracts, customer account management, and commercial processes within a regulated environment.
• Exceptional communication, negotiation, and relationship management skills,…