Job specializations:
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Business
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IT/Tech
Job Description & How to Apply Below
Improve BCAA customer journeys in hybrid Burnaby work by connecting insights, data, and technology. Explore AI and self-service to address experience gaps.
This Specialist, Customer Experience Transformation role supports practical improvements across channels and teams. You will apply customer experience and user-centred design practices to uncover pain points. Your work will include journey reimagining, CX measurement, stakeholder collaboration, and evaluating emerging technologies that support customers and team members.
Key Responsibilities:- Partner across BCAA to improve customer journeys
- Identify pain points using user-centred design practices
- Turn insights into practical customer experience solutions
- Support adoption and continuous improvement of initiatives
- Evaluate emerging technologies for better experiences
- Three to five years in digital transformation or operations
- Diploma or degree in business, marketing, or communications
- Strong stakeholder engagement and collaboration skills
- Analytical approach using data, feedback, and insights
- Curiosity about emerging customer experience practices
Apply journey design, analytical thinking, and technology curiosity to help BCAA modernize customer experiences across its channels.
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