Senior Mortgage Client Relations Specialist

Use HO MLI policy expertise and lender operations knowledge as a Senior Client Relations Specialist in Calgary, Halifax, Montreal, Ottawa, Toronto, or Vancouver.

CMHC’s Insurance Business Development team needs a senior specialist for an 18-month temporary position. You will advise the National Key Account Manager and regional teams through strategic planning, client insights, operational guidance, and coordinated communications. Frequent travel is required.

• Develop and monitor lender strategic plans aligned with corporate priorities
• Synthesize performance, feedback, and competitive trends into recommendations
• Guide teams on HO MLI policies, products, and requirements
• Coordinate lender solutions supporting consistent national service delivery
• Prepare communications, briefing materials, tools, and training

• Relevant undergraduate degree or equivalent education and experience
• At least seven years of client relations and operations experience
• Comprehensive HO MLI and lender process knowledge
• Strong strategic, analytical, communication, and negotiation skills
• English and French proficiency with effective presentation abilities

Apply mortgage insurance, lender operations, and strategic client relations expertise to strengthen CMHC’s national account execution.