Sr. Client Service Representative

Senior Client Service Representative [Hourly]

We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and ambitions, empowering you to make a meaningful impact and be valued for who you are.

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients manage their day‑to‑day banking needs. You’ll take the lead on answering questions, assist with transactions, and proactively connect clients with the right team members. You’ll be the first line of support as clients work toward their financial goals and will be flexible to work our banking centre hours, including evenings, weekends, and multiple locations.

• Client engagement: Help clients manage accounts and products, focusing on meaningful interactions and connecting them to the right team members.
• Problem solving: Listen, ask questions, take accountability for client issues, and know when to lean on others to find better solutions.
• Leveraging technology: Become an expert in CIBC’s digital tools and introduce clients to mobile banking applications.

• Client‑first mindset, engaging with purpose to find solutions.
• Goal‑oriented, motivated by achieving objectives and delivering excellence.
• Passionate about people, building diverse relationships with respect and authenticity.
• Love to learn, curious, always developing knowledge.
• Engage with heart and mind, listening and learning from others.
• Values matter to you; live the CIBC values of trust, teamwork, and accountability.

At CIBC, your goals are a priority. We recognize you through competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, employee share purchase plan, vacation, well‑being support, and Moment Makers—the social, points‑based recognition program. We provide technology and space to innovate and support you with initiatives such as Purpose Day, a paid day off for growth and development.

• CIBC is committed to an inclusive environment; we seek applicants of a wide range of abilities. Contact Mailb for accommodation.
• We maintain clarity in hiring. Roles posted are actively recruiting unless otherwise stated.
• Legally eligible to work in the specified location and, where applicable, have a valid work or study permit.
• You may be asked to complete attribute‑based assessments and other skills tests.
• We use AI tools in recruitment to learn more about you.

Winnipeg – 1120 Grant Ave.

Regular – Part‑time, 22.5 hours per week

• Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Mid‑Senior level

Banking