Customer Service Representative
Job in
Winnipeg, Manitoba, Canada
Listing for:
City Of Winnipeg
Full Time
position
Listed on 2026-02-26
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
Position: Customer Service Representative I
Job Profile
The 311 Contact Centre is the primary point of contact for the public to either request or receive information regarding services provided by the City of Winnipeg. Reporting to the 311 Team Lead, the Customer Service Representative I (CSR1) is responsible for providing respectful and inclusive customer service to the general public by responding to various types and forums of incoming inquiries.
As corporate ambassadors, CSR’s perform the following duties; access data bank to investigate and resolve incoming requests for service/information, refer or directly transfer to municipal and non-municipal resources, thoroughly and accurately document all customer service requests or reports.
As the 311 Customer Service Representative I (CSR1) you will:
- Provide excellent customer service by independently responding to citizen inquiries.
- Accurately input, track, and document inquiries
- Escalate inquiries as needed
Your education and qualifications include:
Grade 10 education or equivalent.Six (6) months’ experience providing customer service is required.Six (6) months’ experience working in a contact-centre environment including but not limited to answering inbound phone calls, responding to emails and interacting with the general public is preferred.Excellent verbal communication skills to deal effectively with the general public and City of Winnipeg employees.Excellent written communication skills with the ability to respond to citizen inquiries, document citizen concerns, and update information in various databases.Proficiency using multiple computer programs simultaneously, including, but not limited to Microsoft Outlook.Ability to enter and verify data with accuracy across various platforms/programs/systemsAbility to quickly learn and apply new technologies to your work.Ability to type accurately at 20 W.P.M.Ability to comprehend citizen inquiries, investigate and problem solve while working independently in a fast-paced environment.Effective interpersonal skills with the ability to maintain positive working relationships with employees at all levels of an organization, including external contacts and the general public.Ability to handle sensitive information in compliance with the Freedom of Information and Protection of Privacy Act (FIPPA).Ability to maintain composure in difficult or stressful situationsAbility to communicate fluently in French, in both verbal and written form, is preferred.
* IMPORTANT
:
Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service (Use the "Apply for this Job" box below). at application.
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