Customer Support Representative at Access Credit Union

Location: Winkler

Join Access Credit Union as a Member Solutions Centre Representative I and provide exceptional customer support. Engage with members through diverse channels while promoting financial solutions.

In this role, you will be the first point of contact for existing and potential members. Your focus will be on resolving problems and inquiries while ensuring compliance with all credit union policies. By cultivating business relationships and leveraging opportunities, you will significantly contribute to achieving organizational goals.

Key Responsibilities:

• Create positive impressions as a member's first contact

• Resolve inquiries through phone, chat, and email

• Identify cross-selling opportunities for products

• Ensure adherence to risk management and security protocols

• Foster communication with other departments for efficiency

Requirements:

• Grade 12 diploma or equivalent

• At least 1 year in customer/member service

• Ability to thrive in a high-pressure environment

• Strong verbal and written communication skills

• Basic financial risk management knowledge

Deliver outstanding financial service and support to members at Access Credit Union.
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