Customer-Focused Member Service Representative

Join Access Credit Union as a Member Service Representative I, where customer engagement meets financial expertise. Thrive in a role that prioritizes member satisfaction and efficient transaction handling.

This position offers a fantastic opportunity to connect with members while performing essential financial duties. You will assist with deposits, resolve account inquiries, and promote credit union products to enhance member relationships. Your proactive approach will elevate the member experience and strengthen community ties.

Key Responsibilities:

• Process various financial transactions effectively

• Balance cash drawers and daily deposits

• Address member inquiries via phone, email, or in-person

• Educate members about products and services

• Maintain adherence to credit union policies

Requirements:

• Grade 12 diploma or equivalent required

• 1 year of experience in customer/member service

• Excellent verbal and written communication skills

• Strong attention to detail and accuracy

• Basic knowledge of risk management in finance

Contribute to building strong member connections and supporting Access Credit Union's mission of service excellence.
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