Customer Service Representative

Position: Customer Service Representative at RS Express
Join RS Express Ltd. as a Customer Service Representative and provide top-notch support in a dynamic environment. Be part of a team dedicated to efficient communication and operational excellence.

In this full-time position, you will contribute significantly to our transportation team, ensuring smooth operations and high client satisfaction. Your expertise in handling communication, order tracking, and issue resolution will be valuable for maintaining service standards. Strong attention to detail and a professional demeanor will help you excel in this role.

Key Responsibilities:

• Handle inbound and outbound calls and messages

• Provide accurate information on services and pricing

• Monitor service orders, keeping clients updated

• Identify and troubleshoot service issues effectively

• Enter customer orders accurately into courier software

Requirements:

• Minimum 1 year of customer service experience

• Strong skills in Microsoft Office and courier software

• Professional phone manners and excellent communication

• Effective problem-solving and organizational capabilities

• Legally eligible to work in Canada

Bring your customer service skills and dedication to RS Express Ltd. to enhance client satisfaction.
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