Customer Service at Formations

Position: Full-Time Customer Service Role at Formations
Join the team at Formations as a Customer Service Specialist based in Winnipeg, MB, where your role emphasizes building trust and problem-solving for exceptional client experiences.

This full-time position requires someone with 2–4 years of experience in customer service or order processing, showcasing strong attention to detail and effective communication skills. You will manage customer inquiries, process orders, and ensure seamless coordination with warehouse and supply chain teams. Your collaborative approach will be essential in overcoming challenges and ensuring customer satisfaction.

Key Responsibilities:

• Provide product recommendations and technical information

• Create and manage customer quotes with accuracy

• Process orders through D365 Business Central

• Work with warehouse on product availability and shipping

• Resolve customer complaints and shipping discrepancies

Requirements:

• 2–4 years of experience in customer service

• Detail-oriented with strong organizational skills

• Excellent written and verbal communication

• Proficient in Microsoft Office Suite

• Team-oriented with a focus on customer needs

Leverage your customer service skills to contribute to Formations' commitment to service excellence.
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