Access Credit Union Solutions Representative

Position: Access Credit Union Solutions Representative I
Location: Winkler

Advance your career with Access Credit Union as a Member Solutions Centre Representative I, delivering quality financial service. Be the key communication link between members and the credit union.

As a Member Solutions Centre Representative I, you'll handle inquiries, process transactions, and promote services effectively.

Your role is crucial in maintaining a welcoming environment and enhancing member relationships through various communication methods. A proactive sales approach will help you meet business objectives while ensuring compliance with all necessary policies.

Key Responsibilities:

• Serve as the first point of contact for member inquiries

• Resolve issues via telephone, chat, and email communication

• Advise and cross-sell financial services and products

• Adhere to credit union security and risk management policies

• Collaborate with teams for seamless member assistance

Requirements:

• Grade 12 diploma or equivalent

• Minimum 1 year of customer service experience

• Strong communication and problem-solving skills

• Ability to manage priorities under pressure

• Familiarity with financial services and compliance

Be a vital part of Access Credit Union’s mission by providing excellent member service.
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