Customer Service Representative

Position: Full-Time Customer Service Representative
Join FLOFORM Countertops as a Full-Time Customer Service Representative in Winnipeg, MB. Enhance customer experiences by qualifying, educating, and responding to inquiries while promoting premium products.

FLOFORM Countertops, established in 1961, is a Canadian leader with a strong presence in Winnipeg. This role is essential for supporting customer interactions by processing orders and providing product information. Candidates should possess excellent organization and communication skills as well as a High School Diploma and 1-2 years of customer service experience.

Key Responsibilities:

• Assist customers via phone, email, and in-person

• Process orders and accept payments accurately

• Maintain current pricing and shipping information

• Resolve inquiries and escalate issues to supervisors

• Ensure showroom displays are tidy and well-set

Requirements:

• High School Diploma with 1-2 years in customer service

• Basic computer skills, especially Microsoft Office

• Strong verbal and written communication skills

• Clean criminal record and strong problem-solving abilities

• Ability to handle challenging situations effectively

Elevate customer loyalty at FLOFORM Countertops by providing exceptional service and product education.
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