Customer Service Focused Member Services

Position: Customer Service Focused Member Services Role
Location: Morden

Join Access Credit Union as a Member Services Representative, focusing on customer interactions and financial transactions. Enhance member experiences through service excellence and proactive communication.

This position involves processing various financial services while maintaining an advice-based approach to meet member needs. With a minimum of one year in customer service, you will work together with colleagues to achieve common goals. You'll also play a role in business development by identifying potential referrals.

Key Responsibilities:

• Conduct financial transactions accurately and effectively

• Communicate product benefits to members

• Resolve routine account issues collaboratively

• Engage in team activities for achieving objectives

• Look for referral opportunities to boost business

Requirements:

• Grade 12 diploma; further education is a plus

• Minimum one year of customer service experience

• Excellent communication skills, both verbal and written

• High attention to detail and accuracy

• Proficient in computer applications

Utilize your customer service skills and relationship building at Access Credit Union to support our valued members.
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