Customer Success Specialist at uniPoint

Elevate customer relationships as a Customer Success Specialist with uni Point in Winnipeg, MB. Focus on meaningful check-ins and support for existing clients with a proven ERP Integrated Quality Management Software.

This full-time role emphasizes customer connection and relationship-building. You will engage with current customers through outbound calls and video meetings, ensuring they maximize their use of our software. The position also bridges communications between clients and internal teams while coordinating training sessions and consultations.

Key Responsibilities:

• Connect with existing customers through friendly outreach calls

• Build relationships by understanding customer software usage

• Coordinate customer training sessions and follow-ups

• Schedule virtual and on-site consulting visits

• Manage participation in trade shows and webinars

Requirements:

• Strong verbal and written communication skills

• Friendly and approachable demeanor

• Organized with a keen ability to respond quickly

• Comfortable using phone and video communication tools

• Genuine interest in helping customers succeed

Become an integral part of uni Point’s commitment to customer success and satisfaction.
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