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Job Description & How to Apply Below
Elevate customer support standards at Sask Tel as a Service Manager. Oversee technical support delivery across Legacy Voice, IP, and Wireless services while mentoring your team for optimal performance.
This role places you at the forefront of customer service management within the Customer Support Centre. You will ensure that both internal and external customers receive top-tier service through a combination of technical support and staff training. Your accountability extends to managing resource allocation effectively to meet the demands of customer service efficiency and quality targets.
Key Responsibilities Maintain exceptional customer service standards across all solutions
Provide expertise in Legacy Voice, IP, and Wireless services
Train and support staff to enhance customer interactions
Lead efforts to meet service performance targets
Optimize staffing and operational efficiency dynamics
Requirements Proven experience in customer service management
Familiarity with voice and IP technology
Excellent leadership and training abilities
Results-driven with service prioritization
Passionate about delivering quality customer experiences
Contribute to the success of Sask Tel as you manage service quality and customer satisfaction effectively.
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