Senior Customer Success Manager inC SaaS

Elevate user engagement at a leading AI SaaS firm as a Senior Customer Success Manager. Drive growth by transforming user experiences and leveraging data to boost retention and satisfaction.

You will play a vital role in designing and leading the Customer Success function for a high-growth technology company. This strategic position focuses on building a world‑class onboarding experience, managing retention rates, and guiding users toward becoming advocates for the platform. Your efforts will be centered on optimizing user interactions and ensuring scalable success through effective team leadership.

• Redesign onboarding to enhance user activation
• Lead product walkthroughs for diverse user segments
• Create success plans that align with user goals
• Scale customer success infrastructure effectively
• Monitor health scores and manage churn risks

• 5+ years in Customer Success for B2C SaaS
• Proven experience driving retention and managing user bases
• Strong understanding of creator‑focused products
• Proficient in analyzing activation and churn metrics
• Effective communicator with a data‑driven mindset

Utilize your expertise to shape customer journeys and enhance engagement at this cutting‑edge AI SaaS company.