Bilingual Client Service at IGM Financial

Position: Bilingual Client Service Role at IGM Financial
Leverage your bilingual skills in a vibrant environment at IGM Financial as a Client Service Representative in Winnipeg. Offer exceptional support to clients and consultants while thriving in a hybrid work setting.

As a part of the Wealth Management Operations team, you will serve as an essential resource for client and internal inquiries. This role requires at least two years of experience in a client-focused position, where you will utilize your product knowledge to create effortless experiences for clients. You'll also engage in team discussions to enhance service levels and promote continuous improvement within the department.

Key Responsibilities:

• Handle client inquiries with professionalism and attention to detail

• Ensure high-quality service by following established processes

• Maintain current knowledge of products and policies

• Collaborate with team members to resolve issues

• Participate in special projects to drive operational excellence

Requirements:

• Minimum 2 years in client service, preferably in a contact center

• Bilingual proficiency in French and English, both written and spoken

• Excellent organizational and communication skills

• Post-secondary degree or relevant financial services courses

• Adaptability to new technologies and processes

Bring your client service expertise and bilingual communication skills to support transformative initiatives at IGM Financial.
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