Customer Care​/BDC Representative

Selkirk GM is looking for a motivated and customer-focused Customer Care/BDC Representative to join our dealership team. This role is responsible for contacting customers, generating service appointments, and supporting customer retention initiatives through outbound phone calls and follow-up activities.

The ideal candidate is comfortable making a high volume of calls, enjoys building relationships with customers, and is motivated by achieving customer engagement goals.

• Conduct outbound follow-up calls to customers regarding recent service appointments, maintenance reminders, and customer retention initiatives.
• Contact customers as part of manufacturer and dealership direct marketing campaigns.
• Schedule and confirm service appointments while ensuring a positive customer experience.
• Follow established call processes and scripts while maintaining a professional and friendly approach.
• Update and maintain customer records within dealership systems.
• Work closely with Service Advisors and Service Management to support service department objectives.
• Identify opportunities to re-engage inactive customers and encourage their return to the dealership.
• Assist with customer satisfaction and retention initiatives as required.

• Previous customer service, call centre, appointment setting, or dealership experience is considered an asset.
• Strong verbal communication and interpersonal skills.
• Comfortable making outbound calls and speaking with customers throughout the day.
• Professional, positive, and customer-focused attitude.
• Strong organizational and time management skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and experience using CRM or dealership management systems is an asset.
• Ability to work independently while contributing to a team environment.

We thank all who apply. However, only those selected for an interview will be contacted.

Request for reasonable accommodation will be accepted during the hiring process.