Customer Service Representative at NVA

Be the friendly face of NVA Canada as a Customer Service Representative in our busy veterinary hospital.

Your role is essential in delivering exceptional service and support from check-in to check-out.

We are looking for a compassionate and organized individual to join our collaborative team. In this role, you will greet clients, manage multi-line phones, and provide information about our services and policies. You will also handle payment processing and client concerns while ensuring a seamless workflow with veterinarians and technicians.

Key Responsibilities:

• Greet clients and patients warmly and professionally

• Answer multi-line phones and schedule appointments efficiently

• Provide accurate details on services, policies, and procedures

• Process payments and manage medical records carefully

• Coordinate with staff to ensure a smooth workflow

Requirements:

• Outstanding customer service and communication skills

• Ability to stay calm in a fast-paced setting

• Strong organizational and multitasking abilities

• Flexibility for varying shifts, including weekends

• Previous customer service experience required

Embrace your passion for pets and play a key role in enhancing client experiences at NVA Canada.
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