Digital Success Program Manager

Position: Digital Success Program Manager at Clio
Elevate customer success strategies at Clio as a Digital Success Program Manager. Drive engagement and adoption initiatives while leveraging innovative automation techniques to optimize retention.

As a Program Manager, you will spearhead Clio's digital customer success strategy, focusing on automation and personalized engagement initiatives. Collaborating with multiple teams, you will manage performance metrics and utilize AI tools to refine workflows, ensuring resource alignment for optimal customer interactions.

Key Responsibilities:

• Oversee execution of digital customer success programs

• Create and maintain governance playbooks

• Gather and analyze program performance metrics

• Collaborate on educational content for customer outreach

• Enhance customer engagement through structured initiatives

Requirements:

• 2–4 years in program management sectors

• Familiarity with customer success platforms, such as Gainsight

• Proven multi-tasking and detail-oriented skills

• Strong written and verbal communication capabilities

• Interest in using AI tools to enhance success

Leverage your program management expertise to foster customer success growth at Clio.
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