Spa Reservations Agent at Fairmont

Explore your passion for hospitality as a Spa Reservations Agent at Fairmont Banff Springs. Engage guests while managing reservations, collaborating with teams, and promoting spa services amidst breathtaking scenery.

Join our agile Spa Reservations team in the spectacular Canadian Rockies. We seek individuals who are detail-oriented and outgoing, with a drive to enhance their careers in Spa Revenue Management. This role involves efficient management of spa bookings, internal communications, and service excellence to exceed client expectations.

• Deliver professional and engaging service for spa reservations
• Produce and audit daily reports for spa segments
• Collaborate with sales and leadership teams for client satisfaction
• Promote spa services and assist guests in treatment selection
• Support spa operations including reception and record-keeping

• Previous reservations or sales experience preferred
• Familiarity with Opera PMS and Book4
  
  Time is a plus
• Strong communication and organizational skills required
• Proficiency in Word and Excel necessary
• Flexibility for shifts and seating for extended periods

Become a part of a vibrant team at Fairmont Banff Springs, enhancing your guest service and operational skills!