Client Services Representative

About Us

We are a busy veterinary hospital dedicated to providing exceptional care to our patients and outstanding service to their families.

We are seeking a friendly, organized, and compassionate Customer Service Representative (CSR) to join our collaborative team. As the first point of contact for our clients, you will play a vital role in creating a welcoming, supportive experience from check‑in to check‑out.

• Greet clients and patients warmly and professionally
• Answer multi‑line phones and schedule appointments efficiently
• Provide accurate information about services, policies, and procedures
• Process payments and maintain accurate medical records
• Coordinate with veterinarians and technicians to ensure smooth workflow
• Manage client concerns with empathy and professionalism
• Maintain a clean, organized front desk and reception area

• Outstanding customer service and communication skills
• Ability to remain calm and positive in a fast‑paced setting
• Strong organizational and multitasking abilities
• Genuine desire to collaborate with dogs and cats
• Flexibility to work varying shifts, including mornings, evenings, and weekends
• Previous customer service experience required (veterinary experience preferred but not required)

If you are compassionate, dependable, and dedicated to providing superior customer service while making a difference in the lives of pets and their families, we encourage you to apply today. Please send your resume and cover letter to

At NVA Canada diversity and inclusion are an important part of our everyday reality. We are committed to fostering an open and inclusive environment where everyone belongs. Our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.