Guest Experience Associate at Thermea Spa Village

Elevate guest experiences at Thermea Spa Village near Winnipeg as a Guest Experience Associate. Deliver exceptional customer service while promoting relaxation and thermotherapy services.

As a critical team member reporting to the Manager of Operations, this role requires strong customer service skills and a passion for enhancing guest satisfaction. You will welcome guests, assist with reservations, and maintain the cleanliness of the spa to ensure a memorable visit. You'll help promote regional tourism while ensuring all amenities meet the highest standards.

Key Responsibilities:

• Welcome and register guests professionally

• Answer inquiries about services and facilities

• Assist with reservations and payment processing

• Maintain cleanliness throughout the spa and guests' areas

• Listen attentively to customer needs and respond effectively

Requirements:

• High school diploma required

• One year of customer service experience preferred

• Basic knowledge of Windows-based software

• Good physical condition for outdoor tasks

• Ability to stand for extended periods and lift 30 lbs

Join a dedicated team focused on providing an unforgettable spa experience for every guest.
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