Customer Service Ltd

Position: Customer Service Role with RS Express Ltd.
Become a key member of the RS Express Ltd. transportation team as a Customer Service Representative. This position demands attention to detail and excellent communication in a fast-paced setting.

You will handle various communication channels with customers and drivers, ensuring all inquiries and service requests are addressed promptly. Your ability to track orders and resolve issues efficiently will enhance overall service quality. Collaboration and a solid work ethic are essential in this role.

Key Responsibilities:

• Manage inbound and outbound customer communications

• Deliver accurate service, pricing, and scheduling info

• Monitor service orders, informing customers accordingly

• Identify service issues, resolving or escalating as necessary

• Enter customer orders in courier software accurately

Requirements:

• Minimum 1 year in a customer service role

• Strong skills in Microsoft Office and courier software

• Effective communication and interpersonal skills

• Ability to solve problems and prioritize tasks

• Satisfactory Criminal Record Check required

Utilize your skills in customer service and logistics with RS Express Ltd. to drive client satisfaction.
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