Bilingual Patient Support Representative

Enhance patient experiences with Teladoc Health as a Bilingual Patient and Member Support Representative. Provide exceptional service while managing inquiries through calls, emails, and chats.

In this Tier 1 role, you will respond to diverse inquiries, ensuring effective resolutions while explaining Teladoc services in both English and French. Your outstanding communication and problem-solving skills are essential for navigating challenges and providing crucial information to patients and members.

Key Responsibilities:

• Handle inbound calls and digital inquiries professionally

• Resolve patient and member issues efficiently

• Provide clear information on Teladoc services to patrons

• Maintain organization while managing competing priorities

• Address crisis situations calmly and effectively

Requirements:

• Bi-lingual in English and French is required

• Strong empathy for engaging with members

• Excellent organizational and multitasking skills

• Ability to thrive in a fast-paced workplace

• Prior customer service experience is preferred

Leverage your bilingual skills to offer meaningful support to patients at Teladoc Health.
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