Customer Focused Service Representative

Drive operational success as a Customer Focused Service Representative in Coquitlam, B.C. Take charge of client communications and enhance service delivery with hands-on support.

A leading company in the automotive and refrigeration industries seeks a dedicated Service Representative. This role leverages prior automotive experience to engage with customers and technicians effectively. Your mission includes scheduling work, providing updates, and ensuring flawless service interactions.

Key Responsibilities:

• Be the primary contact for clients throughout repairs

• Provide timely updates and solutions to customers

• Adjust technician schedules to meet workload needs

• Collaborate with Parts Department for effective delivery

• Manage work orders in online management systems

Requirements:

• Preferred experience in automotive or refrigeration sectors

• Positive demeanor with excellent customer service skills

• Strong verbal and written communication abilities

• Car dealership background is advantageous

• Technical knowledge is a bonus; eagerness to learn is critical

Utilize your skills to improve customer experiences in Coquitlam and contribute to satisfaction.
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