Bilingual Client Relations Associate at IGM

Join IGM Financial as a Bilingual Client Relations Associate in Winnipeg, where you will utilize your bilingual skills to provide outstanding client support. Focus on delivering efficient responses to client inquiries.

This role in Wealth Management Operations emphasizes client engagement and satisfaction through effective communication. As an Associate, you will tackle inquiries, offer solutions, and maintain awareness of evolving service standards. Your two-plus years of relevant experience in client service will empower you to create positive experiences for clients through a deep understanding of policies and products.

Key Responsibilities:

• Manage inbound client inquiries through various communication channels

• Ensure consistency and quality in all client interactions

• Assist colleagues by sharing knowledge and resolving issues

• Take part in discussions about service improvement and training

• Engage in projects that align with client service excellence

Requirements:

• Minimum 2 years in a client service role

• Educational background in business preferred

• Fluent in French and English with strong communication skills

• Proficient in Microsoft Office Suite and PC software

• Ready to adapt to new technologies and market trends

Be pivotal in fostering client relationships as a Bilingual Client Relations Associate with IGM Financial in Winnipeg.
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