Coordinator of Customer Solutions at CPKC
Job in
Winnipeg, Manitoba, A3C, Canada
Listed on 2026-06-27
Listing for:
Canadian Pacific Railway
Full Time
position Listed on 2026-06-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
As a part of CPKC, the Coordinator for Customer Solutions is responsible for delivering quality service to Carload, Intermodal, and E-Business customers. You will manage daily customer inquiries, ensure operational readiness, and provide assistance with CPKC’s digital systems.
Your role will include identifying issues, documenting interactions, and communicating updates effectively.
Key Responsibilities:
• Respond to customer inquiries about shipments and processes
• Provide updates on shipment status and service exceptions
• Ensure documentation of all customer interactions
• Troubleshoot and resolve service-related issues promptly
• Support the onboarding process for new customers
Requirements:
• Minimum 2 years experience in customer service
• Detail-oriented with strong multitasking capabilities
• Professional communication skills, both verbal and written
• Team-focused, executing defined responsibilities
• Availability for shift work in a 24x7 environment
Apply your customer service skills to impact CPKC's growth and connect communities across North America.
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