Customer-Focused Service Consultant at Birchwood

Maximize customer satisfaction as a Service Consultant with Birchwood Automotive Group. Schedule repairs, manage customer communications, and ensure a smooth service experience.

In this pivotal role, you will report directly to the Service Manager, leveraging your customer service skills to maintain high satisfaction post-vehicle purchase. Your responsibilities include efficient scheduling while utilizing industry-leading technology to communicate repair details. Ideal candidates will be conscientious and energetic, with a focus on relationships and providing exceptional service.

Key Responsibilities:

• Schedule services and repairs efficiently

• Maintain open communication with customers

• Use technology to convey repair details clearly

• Ensure a customer-centric experience throughout

• Focus on relationship-building and satisfaction

Requirements:

• Prior customer service experience preferred

• Proven relationship-building skills

• Strong attention to detail and organization

• Comfortable with technology in daily functions

• Previous automotive service experience is a plus

Deliver outstanding customer service and create lasting relationships as a Service Consultant with Birchwood Automotive Group.
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