Bilingual Loan Processing Specialist; English and French

Ourstate-of-the-art contact center is the heartbeat of goeasy — proudly supporting oureasyfinancialandeasyhomebrands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy
!

At goeasy
, our people and culture are at the heart of everything we do — andwe’reproud to be recognized for it. We’vebeen named one of Canada’s Top Growing Companies
, Greater Toronto Top Employers
, andwe’rehonored to have received Canada’s Most Admired Corporate Cultures award. We’realso certified as a Great Place to Work®, recognized among the Best Workplaces for Women
, and celebrated for having one of the Most Trusted Executive Teams
, and included on TIME Magazine’s 2025 list of Canada’s Best Companies
. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way.

Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy
’ssuccess.

• Review loan applications using Wealthview and Salesforce to approve loans to our customers across Canada
• Verify all documents and application information to ensure compliance with our internal policies and that only healthy loans are funded
• Act quickly, multitasking between several windows reviewing documents such as customer pay stubs, credit reports,bank statements, etc. exhibiting excruciating attention to detail
• Support the field through strong communication skills, ensuring customer and business needs are being met
• Identify fraudulent documents during the verification process and report these to the appropriate departments

• Bilingual fluency in English and French - verbal and written communication
• Strong administration skills, documenting and communicating details to various stakeholders
• Somebody with a knack for finding patterns with a strong attention to detail when reviewing various documents
• Willing to work in a fast-paced, KPI driven environment
• Computer-savvy with the ability to quickly adapt and learn new programs and software
• Ability to think outside of the box to find solutions and provide additional approval where applicable

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• State of the art office, with free Company Gym, Games Room
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID
  ! Along with 5 personal days and two weeks paid vacation.
• For complete picture of total rewards, please .

We are offering $20.10 - $25.00/hour CAD for this role, plus the opportunity to earn monthly bonuses.

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.

This posting is for an existing vacancy within our team.

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain…