Public Information Officer - Temporary

Position: Public Information Officer - Temporary Role
Enhance consumer engagement as a Public Information Officer with Ontario Energy Board. Apply your customer service expertise to manage inquiries and improve regulatory compliance in this temporary position.

In this role under the Department of Consumer Affairs & Insights, you will address public inquiries about the energy sector. Combine your client service experience with an analytical mindset to analyze complaints and ensure compliance. Ideas and diverse perspectives will promote a collaborative culture and mental wellbeing.

Key Responsibilities:

• Address public inquiries and consumer complaints promptly

• Gather and analyze data related to consumer disputes

• Determine compliance of regulated entities with legislation

• Record consumer interactions accurately in the CRM

• Provide support in reception and expert suggestions

Requirements:

• College or university degree or equivalent experience

• Fluency in Canadian French and English preferred

• 1-3 years of client service experience

• Proficient in Microsoft Office applications

• Analytic mindset for resolving issues

Support Ontario Energy Board in building consumer trust and regulatory success.
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