Service Appointment Coordinator

Position: Service Appointment Coordinator Role
Enhance customer interactions at Abbotsford Mazda as a Service Appointment Coordinator. This full-time role focuses on optimizing service operations through effective scheduling and communication.

Join Trotman Auto Group and use your organizational expertise to manage service bookings and customer inquiries. You will document customer feedback, communicate with Service Advisors, and contribute to initiatives that build customer loyalty and satisfaction.

Your role directly supports retention and service quality.

Key Responsibilities:

• Manage and schedule inbound and outbound service calls

• Address customer inquiries and concerns professionally

• Document interactions and relay customer feedback

• Promote initiatives to enhance service retention

• Conduct follow-up calls after services for satisfaction metrics

Requirements:

• Proven experience in customer service or business development

• Strong communication abilities and attention to detail

• Effective multitasking skills in a busy environment

• Familiarity with MS Office and basic computer knowledge

• Valid BC Class 5 or 7 driver’s license

Support customer satisfaction at Abbotsford Mazda by managing service appointments effectively and efficiently.
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