Lead the Facilities Service Centre as the Team Lead, Support Services, where your expertise in training and operational efficiency shapes service delivery and customer experience. This role emphasizes leadership, compliance, and development in a vibrant Facilities environment.
Reporting to the Manager, Customer Services, you will oversee daily operations of the Service Centre, ensuring best practices in service delivery and training initiatives. Collaborate closely with diverse Facilities teams to improve workflow, enhance service standards, and uplift customer satisfaction. The successful candidate will play a pivotal role in setting training standards and empowering staff with essential skills.
Key Responsibilities- Lead daily operations for Facilities Service Centre
- Monitor service metrics and implement process improvements
- Provide coaching and support to Service Centre staff
- Deliver training on service standards and compliance
- Prepare reports for service delivery and staff performance
- Undergraduate degree in relevant discipline
- Minimum two years’ experience in customer service
- Solid leadership and coaching skills
- Experience delivering training programs
- Commitment to equity and inclusion practices
Utilize your leadership and training skills to enhance customer service excellence at the Facilities Service Centre.
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