Lead Member Services

Position: Lead Member Services at Cambrian Credit Union
Join Cambrian Credit Union as the Lead Member Services professional, enhancing member satisfaction through exemplary service and teamwork. This role allows you to take ownership of member needs while driving branch performance through effective leadership.

In the position of Member Services Lead, you will lead by example, ensuring that both everyday and advanced member transactions are processed efficiently.

Your role will involve educating members on offerings, resolving their issues, and actively contributing to a positive branch environment. Your expertise will help promote Cambrian's products, while fostering long-term relationships with members.

Key Responsibilities:

• Manage daily member transactions with accuracy

• Lead and support staff in addressing member inquiries

• Monitor performance metrics and promote services

• Resolve issues quickly using standard procedures

• Contribute positively to branch team goals

Requirements:

• Minimum of Grade 12 education or equivalent

• At least two years in customer service roles

• Understanding of financial services and products

• Proficient with various digital devices

• Strong communication and feedback abilities

Lead member service efforts and enhance community trust at Cambrian Credit Union.
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