First Impressions Support Representative

Elevate customer engagement as Birchwood’s First Impressions Representative in a part-time role focused on call management and customer service. Your skills in communication and multitasking will be crucial.

You will report to the Service Specialist, interact intelligently with customers, and navigate their inquiries and concerns effectively. Besides call management, this role includes supporting team efficiency through various administrative tasks.

Key Responsibilities:

• Professionally handle and direct incoming calls

• Assess customer needs and respond accordingly

• Support administrative tasks to aid team operations

• Collaborate well in a team setting

• Display attention to detail in all communications

Requirements:

• Familiarity with customer service preferred

• Call center or switchboard experience encouraged

• Strong organizational and time management abilities

• Valid Class 5 driver’s license needed

• Reliable transportation to work location required

Contribute your communication expertise to Birchwood’s dedicated customer service team.
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